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Pet owner looking for support
Support & Guidance

How Can We
Help You?

Find answers to common questions about our macro-calculated meals, subscription deliveries, and targeted supplements for active dogs.

Topic 01

Nutrition & Macros

How do you calculate my dog's macros?

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We use an algorithm designed by vet nutritionists that factors in breed, age, current weight, and weekly athletic output to generate the exact protein-to-fat ratio needed for recovery.

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Can I feed this to a senior dog?

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Absolutely. We highly recommend our Elite Athlete plan for seniors because the added liquid Omega-3 extracts dramatically reduce joint inflammation common in older breeds.

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What if my dog has poultry allergies?

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Our dashboard allows you to completely exclude poultry. We offer pure protein alternatives like wild-caught salmon and grass-fed beef isolates.

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Topic 02

Subscriptions & Delivery

Can I pause my subscription while traveling?

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Yes. Log into your dashboard and hit "Pause Delivery." You will not be charged, and your macro settings will be saved for when you return.

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When will my card be charged?

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Billing occurs exactly 3 days before your food ships. This ensures you have plenty of time to make adjustments or cancel without penalty.

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Is the packaging recyclable?

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100%. From the outer cardboard to the interior airtight bags holding the kibble, everything is strictly sourced from biodegradable and recyclable materials.

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Topic 03

Ingredients & Science

Where do your protein isolates come from?

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We partner exclusively with sustainable farms. Every batch is traceable, human-grade, and gently cold-pressed to ensure the amino acid structures are never damaged by high heat.

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Why liquid fish oil instead of powder?

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Powdered fish oils undergo heavy processing that destroys the active Omega-3 chains. Liquid extracts remain highly bioavailable, actively working to lubricate joints and reduce stiffness within hours.

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Are there any artificial preservatives?

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Zero. We use natural Vitamin E and Rosemary Extract to preserve freshness. Our subscription model ensures the food arrives perfectly fresh, eliminating the need for harsh chemicals.

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